Shipping Policy

At rigby & mac, we try and deliver your purchases in the quickest and safest way. Where possible, all orders placed before 4.00pm (excluding weekends and bank holidays) will be dispatched the same day and all other orders will be dispatched the next working day. All orders are sent by recorded delivery and will require a signature on receipt.

  • UK Next Business Day Delivery  
    Get your order the next business day if ordered by 4pm  

  • UK Standard Delivery  
    Typically delivered within 3 business days  

  • Collect From Store  
    Collect from your nearest rigby & mac store, we have 3 stores in Dulwich, south east London  

Please check all goods on receipt as we need to receive any damaged goods within 14 days of receipt. Please see returns policy for further information.

We cannot be held responsible for problems caused by inaccurate delivery information supplied to us or for any delay in delivery of the goods however caused. If we fail to deliver the goods (or any part of it) for any reason other than any cause beyond our reasonable control, and we are accordingly liable to you, our liability shall be limited to the price of the goods.

Annie Sloan Orders

Annie Sloan is a keen supporter of high street stores like ours, she feels that free shipping can be detrimental to the high street economy so does not allow any of her stockists who also sell online to offer this incentive. We hope you can understand.

Large or heavy furniture items

Wherever possible, items are dispatched on a standard delivery charge. However, fragile, heavy and large items require delivery by specialist carriers and need additional insurance. The extra charges applied are to ensure that the product reaches you in perfect condition. All items are dispatched from our London headquarters and the cost for the delivery of such items is determined by the delivery address provided.

Local collection

If you live locally to one of our stores, then you can choose to collect your purchases in person. Place your order by 3pm and it should be ready to pick up the next business day. As space is tight please note that we cannot store items at our shops for more than 24 hours without prior arrangement. After this time uncollected items will be returned to our warehouse.

To arrange a local collection please order and pay online as normal making sure that you check the box marked ‘Collect from Store’ in the process, then simply call us on 020 8761 1011 to arrange a convenient store and time.

To find your nearest store and see business hours please see our stores.

International Shipping

We are currently unable to deliver internationally. This is a service that we plan to offer in the future but for the time being we are unable to deliver outside Mainland UK. Many of our products are available via the independant boutique online market place, Trouva, who do ship internationally.


Orders will be wrapped in acid free tissue paper with a rigby & mac label as standard. Wherever possible we try to recycle outer packaging and padding materials.

If your purchase is a gift we also offer a gift wrap service, please see Gift Wrapping to find out more.

If you have any further questions about deliveries then please contact us on 020 8761 1011 or via email